Refund and Returns Policy

1. General Overview

At celestialgo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns and Refunds

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for a refund.

2.3. Non‑Refundable Items

The following items are exempt from refunds or returns:

• Personalized or custom‑made products.
• Final‑sale or clearance merchandise clearly marked as such.
• Digital downloads and subscription services.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once approved, you will receive a prepaid return label via email. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. You are responsible for any additional shipping costs if the return is not due to an error on our part.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is missing original packaging, tags, or accessories, we reserve the right to issue a partial refund.

5. Exchanges

Exchanges are handled as a new order. After we receive and inspect the returned item, we will process the exchange and send you a confirmation email with the new order details.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any defects within 48 hours.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 123 Celestial Avenue, Suite 100, Austin, TX 78701, USA